Case Studies
Proven results from real operations
See how property operators across South Florida have improved their cleaning operations with Adela. These are representative case studies based on our actual client work.
12-Unit Vacation Rental Portfolio, Homestead
The Challenge
A growing vacation rental operator in Homestead was losing bookings due to inconsistent turnover quality. Guest complaints about cleanliness were affecting reviews, and the operator was spending hours coordinating with unreliable cleaning crews.
Our Solution
We implemented standardized turnover checklists, photo verification for every clean, and calendar-synced scheduling. A dedicated crew was assigned to the portfolio for consistency.
Faster turnovers
Guest cleanliness complaints in 60 days
Average guest cleanliness rating
Saved per week on coordination
“We stopped worrying about cleaning. The turnovers just happen now, and the quality is consistent every time.”
— Portfolio Operator, Homestead
Regional Property Manager, 40+ Units Across South Miami-Dade
The Challenge
A regional property management company was using three different cleaning vendors across their portfolio, resulting in inconsistent quality, no documentation, and unpredictable costs. Tenant complaints were increasing.
Our Solution
We consolidated all cleaning operations under one service agreement with custom SOPs per property type. Monthly reporting provided visibility into quality scores and service completion across all units.
Average quality score
On-time service completion
Cost reduction vs. previous vendors
Vendor instead of three
“Having one partner who handles everything with documented quality standards changed our operations completely.”
— Operations Director, Property Management Company
Small Office Complex, Cutler Bay
The Challenge
A small office complex with five tenants needed after-hours cleaning with zero disruption to business operations. Previous vendors had inconsistent scheduling and missed visits, leading to tenant complaints.
Our Solution
We established a recurring after-hours cleaning program with secure key management, custom scope per tenant space, and a guaranteed zero-miss service commitment.
Missed visits over 6 months
Tenant satisfaction
Zero business disruption
Service reports to building management
“We have not had a single tenant complaint about cleaning since switching. That alone is worth the investment.”
— Building Manager, Cutler Bay
120-Unit Condominium Community, Doral
The Challenge
A large HOA board in Doral was facing rising complaints about common area cleanliness. Their existing vendor lacked accountability, missed scheduled cleanings, and never provided documentation of completed work. Board meetings were dominated by cleaning-related grievances.
Our Solution
We deployed a dedicated team for common areas with GPS-verified check-ins, photo documentation of each visit, and a monthly executive report for the board. Custom SOPs were created for the lobby, pool deck, gym, and parking garage.
Reduction in board complaints
Consistent common area service
Max response time for ad-hoc requests
Photo-documented quality reports
“The monthly reports alone transformed our board meetings. We finally have visibility into what gets done and when.”
— HOA Board President, Doral
Luxury Airbnb Villa, Key Biscayne
The Challenge
A high-end Airbnb host with a $500+/night villa was receiving 4-star cleanliness ratings despite premium pricing. Same-day turnovers between guests were chaotic, with no quality checks and occasional missed items like pool towels and welcome amenities.
Our Solution
We introduced a premium turnover protocol including deep clean standards, linen quality checks, amenity restocking, and a pre-arrival final walkthrough with a 42-point inspection checklist. Photo verification was sent to the host before each guest arrival.
Cleanliness rating (up from 4.2)
Same-day turnover success rate
Pre-arrival inspection checklist
Increase in repeat guest bookings
“My guests now mention cleanliness in almost every 5-star review. That was unthinkable before Adela took over.”
— Airbnb Superhost, Key Biscayne
Gated Estate Community, Pinecrest
The Challenge
Three homeowners in a gated Pinecrest community needed a single cleaning provider who could handle high-end residences with discretion, consistency, and attention to detail. Previous services had high staff turnover, causing trust and quality issues.
Our Solution
We assigned a dedicated two-person crew exclusively to these homes, trained in luxury residential protocols. Service includes white-glove surface care, custom product preferences per home, and a locked key management system for secure access.
Dedicated crew for all 3 homes
Staff changes in 10 months
Recurring deep-clean schedule
Client retention rate
“Having the same trusted team every single week gives us complete peace of mind. The attention to detail is remarkable.”
— Homeowner, Pinecrest
Student Housing Portfolio, Near FIU Campus
The Challenge
A landlord managing 22 student rental units near Florida International University struggled with high-turnover move-in/move-out cleans every semester. Quality was inconsistent, security deposits were disputed, and unit turnaround time was too slow to fill vacancies.
Our Solution
We created a semester-cycle cleaning program with documented move-out condition reports (photos + timestamps), standardized deep-clean packages per unit type, and a 48-hour guaranteed turnaround for move-in readiness.
Unit turnaround guaranteed
Fewer deposit disputes
Managed per semester cycle
Documented condition reports
“Move-out season used to be a nightmare. Now it runs like clockwork and the photo reports protect us legally.”
— Property Owner, Near FIU
Medical Office Suite, Kendall
The Challenge
A three-doctor medical practice needed clinical-grade cleaning that met healthcare sanitation standards. Their general cleaning vendor was not following proper disinfection protocols for exam rooms, and the practice risked compliance issues.
Our Solution
We implemented a healthcare-specific cleaning program with EPA-registered disinfectants, color-coded microfiber systems to prevent cross-contamination, and detailed sanitation logs for each exam room. Staff was trained in OSHA bloodborne pathogen protocols.
Compliance with sanitation standards
Exam room disinfection logs
Compliance issues since onboarding
Full suite coverage
“Finding a cleaning service that actually understands medical-grade sanitation was a game changer for our practice.”
— Office Manager, Kendall Medical Suite
Case studies are based on representative client scenarios. Specific details may be adjusted to protect client confidentiality. Individual outcomes may vary.
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